DELIVERY & RETURNS
We use DHL delivery services and our next day shipping costs £7.95 to the UK. International orders are also shipped via DHL. In order to receive your item(s) the next day, orders should be placed by Midday, Monday - Thursday. If an order is placed on Friday for Next Day Delivery, your item(s) will arrive the following Monday. Should next day delivery be chosen after Midday on Friday up until Monday midday, your item(s) will arrive Tuesday. Should there be any amendments or issue with your delivery, please contact [email protected].
Collection is available from our London showroom in Clerkenwell. Please contact us by email [email protected] or call +44 020 7253 6931 if you wish to collect your order.
All orders to the UK are shipped on a next day service.
- Next Day - £7.95 (Order by Midday, Monday - Thursday to received in the following day)
- Same day shipment for London is available upon request
We offer two delivery options for international orders:
- Standard - €9.95 (2-3 days)
- Next day - €14.95 (Order by Midday, Monday - Thursday to received in the following day*)
- Worldwide Express - €25.00 (2-4 days to Japan and Canada, 3-5 days to Australia)
All goods are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties are included in the final purchase price. Please verify our shipping destinations below. If your delivery address is not included in the current shipping destinations, please get in touch with us to arrange a dedicated delivery service. For more information, please email [email protected].
* Delivery times may vary to some destinations.
We ship to over 40 countries including the UK, United States, Canada, Australia, Japan, the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), Denmark, Hong Kong, Iceland, Liechtenstein, Monaco, Norway, Singapore, South Korea and Switzerland.
If your destination is not included, please contact us at [email protected] to arrange a dedicated delivery service at no additional cost.
ESTIMATED DELIVERY TIMES
Please select which service you would like to use at the checkout. Estimated delivery times and costs are shown at the checkout page. If you would like clarification on shipping prices or times please contact us at [email protected].
From time to time we offer free shipping offers. To be kept up to date and find out when these offers are valid please sign up to our newsletter. When free shipping is applicable, the promotional code can be applied at Checkout.
We return full price and sale items from our online store and showroom within 14 days of purchase. You can return your order by contacting our customer care team at [email protected]. A member of our team will assist you with the return process.
You are entitled to return your order within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items returned must be unused (in the same condition received). All original packaging must also be returned unused. Items returned after 14 days of receiving the delivery will not be accepted. Please make sure all returned products are unworn, unwashed, and neatly folded in the original packaging including all designer tags. If you fail to do so, we will not accept your return. Please note we do not refund shipping fees. The cost of return will be informed by our customer care team and will be deducted from your refund. Please note we do not accept returns on cosmetic products or pierced earrings.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
Footwear should be returned unmarked and in its original and undamaged packaging as this is considered part of the product. Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed or if the items are soiled, and may be sent back to the customer.
If you wish to exchange to a different style, size or color, please contact us at [email protected]. You also have the option to return your unwanted item and place a new order for the desired product. We will refund your returned item once we have received it back. Please note we do not refund shipping fees. For more information please contact our customer care team.